Dirty Laundry

Nettoyeurs Lavio

5761 Caldwell

Cote St. Luc


I was a customer of this establishment before they closed the branch on Westminster in Montreal West. They have branches all over Montreal including Westmount, Ville St. Laurent and others. The first time I did business with their Caldwell branch was on the 7th of December 2018. When I tried to pick up my cleaning 3 days later they could not find it. I was told that they may have accidentally sent it to another store. Days became weeks and when I told them I was tired of coming back day after day and that my garment was obviously lost and I wanted to be compensated I was told that the owner’s name was Jay and he is there every morning at 9:00 A.M. When I showed up the next morning at 9:00 A.M. I was told he just left.


Eventually I was told that he arrives at 7:00 A.M. and leaves at 9:00. However Jay never answers the phone when he sees my phone number on his call display. When I went during those hours I was told that he left for Toronto and that the store would be closing the following day until after Christmas. I have left a message that I want to be paid for my lost item or I would report him to the Better Business Bureau and also give him bad publicity on my blog and on social media and he has not responded. I have since read on their web site that two other customers commented that he had damaged their garments and refused to compensate them for damages. I would hope that people heed my advice and stay away from this business. There are many good establishments that you can trust to take care of your garment and when accidents happen they will deal with the problem. Nettoyeurs Lavio is not one of them.

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