I have written about this restaurant chain more than once in the past. Every time I visit I always find the frontline staff friendly, inviting, and pleasant. Today was no exception as Shirley and I went to the 5150 Sherbrook St. W. location. We were greeted by Eric in the traditional “Bonjour, Hi.” He patiently took our orders and apologized for needing about three minutes to make fresh coffee. He then offered to bring the coffee to our table when it was ready.
It is my belief that most people that frequent A & W drink cold beverages so it is not unusual that there would not be a pot of coffee sitting around in the afternoon and the fresh coffee is well worth a few minutes wait.
Whoever does the training for the staff of these franchises deserves praise. The quality of food, the value, and the cleanliness are praiseworthy and it is for those reasons A & W restaurants are eliminating some of the competition and I highly recommend them as the fast-food leaders.
